CUSTOMER CARE

🇱🇰 Handmade in Sri Lanka

All our products are handcrafted in Sri Lanka using locally sourced, eco-friendly materials whenever possible. Each item is made in small batches with care and attention to detail.

Because our products are handmade, slight variations in color, texture, size, or finish are natural and part of their unique character. These variations are not considered defects.

🛠️ Product & Quality

We take pride in the quality of our handmade products. Each item is inspected before dispatch to ensure it meets our standards. Our materials are chosen with durability, safety, and sustainability in mind, especially for pet use.

🚚 Orders & Processing

Orders are processed within the stated timeframe depending on product type and order volume. Handmade items may require additional preparation time. We will notify you if there are any unexpected delays.

🔁 Returns & Exchanges

As our products are handmade and often made to order, returns or exchanges are accepted only in cases of manufacturing defects or damage during delivery.

Please inspect your order upon arrival and contact us within 48 hours of delivery with clear photos if there is an issue. Items reported after this period may not be eligible for replacement or refund.

📞 Customer Care

We’re always happy to help. For questions about products, orders, deliveries, or after-sales support, please contact us through our official communication channels.

We aim to respond promptly during working hours and resolve concerns fairly and efficiently.

📦 Wholesale Inquiries

We welcome wholesale and bulk order inquiries from retailers, resellers, and pet stores. Wholesale pricing, minimum order quantities, and lead times may vary by product.

Please contact us directly with your business details and expected order volume to discuss partnership opportunities.

🌱 Sustainability Commitment

We are committed to reducing waste and promoting sustainable practices through responsible sourcing, eco-friendly materials, and thoughtful packaging.

Your privacy matters to us. Any personal information you provide (such as name, address, phone number, or email) is used only for order processing and delivery.

We do not sell, share, or misuse customer information.
Our products are made using safe, non-toxic, and pet-friendly materials and are intended for normal use under supervision.

We welcome wholesale and bulk order inquiries from retailers, resellers, and pet stores. Wholesale pricing, minimum order quantities, and lead times may vary by product.

Please contact us directly with your business details and expected order volume to discuss partnership opportunities.

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